How to use customer feedback in product development
Wondering how to use customer feedback in product development? Learn innovative strategies to use customer feedback and build impactful SaaS products.
© Canny 2024
Customer Feedback
How to collect and manage customer feedback like a pro
How to build a culture of continuous feedback in the workplace
A culture of ongoing feedback can bring many benefits to your workplace. Let’s explore why it’s important and how to set it up in your business.
Why customer feedback is essential: the ultimate guide to effective feedback programs
How can you really understand your customers? The best way is to ask your users. Here’s how you can set up a feedback management system and rely on feedback.
How to write engaging customer feedback emails (+ examples for inspiration)
Customer feedback emails are key to business success. But how can you generate customer responses? Write using these tips and our feedback email examples.
How to report your customer experience ROI
A guide to measuring and reporting your customer experience. CX ROI can be difficult to pin down. Here’s how to do it right.
![5 steps to learning from churning customers [+churn rate formulas!]](https://canny.io/blog/wp-content/smush-webp/2023/01/featured-img-churn-760x400.png.webp)
5 steps to learning from churning customers [+churn rate formulas!]
Churn is the number of customers that leave a company. It’s an inevitable part of business. So what can we do if we can’t avoid it? Learn from it and move on.
Canny 2022 Wrapped
We’ve decided to highlight some of our amazing clients and their big wins from this year. Helping them excel using customer feedback is what we’re all about.
How feedback management leads to improved customer satisfaction and retention
Increasing your customer retention rate by only 5% may lead to a 25-95% profit increase! Here’s how and why feedback management improves customer satisfaction and retention.
How product managers can leverage these 3 customer satisfaction metrics: NPS, CES, CSAT
Customer satisfaction metrics are an important data point for product managers. They can signal that you need to make product updates if they’re trending down. Or, they can show recent updates are working if the metrics are trending up. See how to use them effectively in this post.