Thanks Philip! Missive isn’t replacing Intercom for us, it’s replacing Gmail. Some bigger customers have a direct line to us through email but most customer communication happens through Intercom. My favorite features in Missive have got to be:
1. Rules, filter things into folders or archive/delete automatically.
2. Private team communication on an email thread. I often tag relevant team members when I’m drafting an email or to get their attention on something.
The team over there is also great. Check it out!